Existing customers
Help with your account
Use the authenticated client panel to view your sites, DNS, certificates and account details.
Client panelHosting support
Get to the right kind of help.
Ask about a plan or a move, check service status, or enter your account for private hosting details. Start with the path that fits what you need.
Trouble signing in
Recover your access
Try the sign-in page or request password recovery through the existing account flow.
Before becoming a customer
Plan and migration questions
Compare resources or describe a compatibility concern. A hosting request sends your selected configuration for review.
When something is wrong
Bring the details that help an investigation.
Check service status, then describe what you can observe. Use your authenticated account for private information.
| Detail | Useful information |
|---|---|
| Affected service | Site or service name, the page or operation affected and whether the issue is constant. |
| Timing | When it started, your time zone and whether it happens at particular times. |
| Observed behavior | The exact error, what you expected and how to reproduce the problem. |
| Recent changes | Application updates, deployments, DNS changes or configuration changes near the start of the issue. |
| Impact | Whether visitors, checkout, mail or background work are affected and any immediate deadline. |
Guest guidance
Describe the question in your own words.
Dart can discuss a plan, migration or symptom from the information you provide. This public conversation does not have access to your private account or authority to change a server.
For private or urgent help, use the support contact agreed for your service. Guest chat does not open a support ticket or guarantee a human escalation.
Do not paste passwords, API keys or recovery codes here.
Support and next steps
What response time should I expect?
Confirm support hours, response expectations and escalation arrangements in the terms for your service. This public page does not publish a guaranteed response time.
Does guest chat start an incident response?
No. Use the support contact agreed for your service to report an incident. Guest conversation can help describe symptoms, but it does not establish that an incident has been assigned or work has started.
What if the issue needs private account information?
Open the authenticated client panel. Keep credentials, account identifiers, logs containing secrets and private customer data out of the public conversation.
Is a hosting request the same as opening a support ticket?
No. The hosting request sends a proposed configuration and workload to Dart for review. Report existing service problems through the support contact agreed for your account.